Account Manager

Zagreb, Croatia

This job is not available anymore

📍 Zagreb, Croatia
🗣 English, Croatian
💰 14.000,00 - 19.500,00 kn gross

#customerfirst #problemsolving #relationshipmanagement

We’re looking for an effective, yet creative communicator who will build close relationships with our customers and provide valuable insight to ensure customer-centric further developments of our product.

WHO YOU ARE

You’re an active listener and proactive communicator who’s eager to gain in-depth knowledge about media monitoring and Mediatoolkit. Your customer-first mindset makes you a keen problem solver, but at your core, you’re a mentor - for you, there is no better way to use your knowledge than to share it with others. Aside from sharing knowledge with customers, you like being able to teach and learn in your work environment, and working in a team of like-minded individuals, in which everyone grows by giving and receiving feedback, would be your dream come true.

You have:

  • BA/MA or relevant work experience
  • 2+ years of experience as an Account Manager, Customer Success Manager or in a similar role
  • Proven experience with growing your portfolio of clients
  • Advanced user (C1 level) of English
  • Excellent communication and problem-solving skills
  • A proactive and empathetic approach
  • Good organizational skills

You may or may not have:

  • Familiarity with PR & Communications industry
  • Account Management experience in a B2B SaaS environment
  • Proficiency in other foreign languages

WHO WE ARE

Mediatoolkit is the company behind a SaaS media monitoring tool that tracks relevant mentions of brands and companies across the web and social media in real time. Our product is used daily by more than 4000 business users in more than 100 countries around the world, and we are growing faster every day. That also means growing our 50+ team of passionate individuals focused on personal and business growth.

MEET YOUR TEAM - and yourself in it

Our Account Managers are part of our Customer Success team - and our Customer Success team is why our happy clients remain happy clients for a long time. (Fun fact: some big names like WWF, McCann, and Uber have been our faithful clients for over five years!) Once our Sales team establishes a successful start of a relationship with a client, it’s in the hands of our Customer Success team to make sure each client gets the most out of Mediatoolkit. They do this by combining a bunch of tool knowledge, familiarity with an array of industries, and a pinch of out-of-the-box thinking: every client’s needs are different, which means every solution, suggestion and idea is different.

Apart from putting the client first, our Customer Success team works on expanding their knowledge and advancing their skills on the daily: apart from external coaching, they have found a way to work on each others’ progress as a team by seeking and readily receiving feedback on specific aspects of their work, helping each other out at all times, and viewing each individual success (and failure) as a team effort. This makes them a dynamic, open, and knowledgeable team to work with, and a fun and friendly bunch of eight to hang with past working hours. 😄

So, what you’re actually going to do is:

  • Proactively reach out to clients with suggestions for improving the use of tools in their business, helping them grow their business through Mediatoolkit
  • Build, maintain and develop close relationships with key accounts
  • Offer an advisory role in accordance with customer needs and business objectives
  • Explore our clients’ needs and issues through active listening, and work towards solving them through growth and expansion
  • Devise solutions for features that have not yet been implemented
  • Regularly record your activities in our CRM
  • Collaborate with other (Marketing, Sales and Product) teams to promote products based on market feedback

BENEFITS @ MEDIATOOLKIT

Enough with the chunks of text. Here's a brief overview of what we offer:

COMPENSATION: Competitive salary - we work hard to keep it in the top 10% of the local industry, Bonus galore (Christmas, Easter, holiday), Paid phone plan

ADVANCEMENT: Individual development plans, Educational budget, Weekly one-on-one time with your team lead, Training and development, Feedback culture, Mentorship programs, Mediatoolkit subscription for you and an NGO of your choice

WORK-LIFE BALANCE: Flexible working hours, A (pretty amazing) office and occasional remote work, Vacation days (24 minimum), Additional health insurance, 100% paid Multisport card, Psychological counsel, Parent pack (extra vacay days, days off, and baby bonus)

COMMUNITY: No temp contracts, Personalized and mentored onboarding program, Team buildings and parties, Common interest groups, #WINS - weekly company-wide team update meetings

ENVIRONMENT: A stacked kitchen, Break-friendly space (lounge, terrace), Free bike/subsidized car spot, Pet-friendly office, Top-notch equipment (MacBook Pro, extra screen, Android/iOS phone, ergonomic chair)

Find out more about what we offer on careers.mediatoolkit.com - or click right here. For now, let’s expand on the advancement bit - if you’re focused on your growth, you may want to know exactly how we approach it at Mediatoolkit.

  • Individual development plans. Get this: your manager has an annual plan of activities that covers your performance, engagement, and satisfaction. You create a plan for personal development consisting of action steps for getting to where you want to be. Those can be a list of courses, conferences, working with an external mentor, working on a specific project, anything.
  • Educational budget. Now that you have your own plan, it’s time to put our money where our mouth is - we give you the funds you need to attend those conferences, work with that mentor and advance those skills. You know what’s best for your development, we trust your judgment and can’t wait for you to come back upskilled and ready for new challenges!
  • Weekly one-on-one time with your team lead. 'One-on-one time' comes in two forms: 1:1s and Quality Times. Glossary: 1:1, adj. = a (bi)weekly meeting with your manager in which you discuss your progress and solve any roadblocks or challenges you are facing. Quality Time, n. = a ‘meeting’ for you and your manager in which you literally spend quality time together - not really business-related, and in no way tied to the office space.
  • Training and development. Mediatoolkit exposes you to different experiences from the get-go, and that's where you grow the most. However, we make sure you know all you need (and want) to know at the right time and have all the information and skills to handle every new challenge.
  • Feedback culture. This phrase gets thrown around a lot, but not everyone means it or works on it. Well, we do - our managers are continuously trained by internal and external partners in evidence-based feedback practice. We actively create opportunities for receiving, giving and asking for feedback at every turn through platforms, reviews, development conversations, and 1:1s. We make sure you always know what you need to know, and if you ever feel like you need more, that is exactly what you’ll get.
  • Mentorship programs. Knowledge-sharing is something we’re big on every day without having a program in place, but we also have a program in place - just in case! Our MT Mentors program was created to connect those who have a skill to share, and those who want said skill. In short, if you want to become better at X, we will connect you to the person who does X best - and who continuously improves said X through workshops and conferences to give you the best possible picture of X.
  • Mediatoolkit subscription plan for you and an NGO of your choice. We have a hunch that our own tool can serve the purpose of personal and professional development - imagine getting all the news about all the topics that interest you in real time. That’s why each employee gets a premium subscription to use however they see fit. And in the spirit of knowledge-sharing and community, you can also give an additional subscription plan to a non-governmental organization you support and help them make an even bigger impact by getting relevant information.

YOUR FUTURE @ MEDIATOOLKIT

Now that you've seen how you'll head towards where you want to be, you may be wondering what life looks like for Account Managers at Mediatoolkit.

In the beginning, you'll spend some time learning about our company, our teams, and the way we work. Your teammates will help you settle in and build industry expertise, and we’ll bring in an external coach to help you set up for success. You’ll track your progress on a weekly basis with our Head of Revenue. Down the line, you can expect to become a confident senior who will take on the most challenging of clients and partake in mentoring junior colleagues, or you can take the leadership track and directly impact the growth of junior colleagues, as well as our processes. It all depends on you, your performance and interests - we’re here to give you the opportunity you want, and help you get the most out of it.

Mediatoolkit is a fast-growing company, which in our case means opportunities for both vertical and horizontal professional growth. We value quality, learning, and development, and hire people whose knowledge and ambition align with our culture of progress. All of our hiring decisions are made with the assumption that you will constantly learn and grow, and eventually even create completely new career paths within our team. If working in a team like this piques your interest, we would love to meet you!

Our Values are Community, Ownership, Progress, Transparency, and Quality, and they guide everything we do.

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Job description

Account Manager